Privacy Policy

At Rasayu Ayurved Clinic (“we”, “us”, or “our”), your privacy and the confidentiality of your health information are fundamental to the trust you place in us. This Privacy Policy explains how we collect, use, share and safeguard the personal and health-related information you provide when you visit our clinic, use our website, or communicate with us through any channel — including social media platforms such as Facebook, Instagram and WhatsApp.

By accessing our website (rasayuayurvedclinic.com), engaging with us on social media, or availing our services, you agree to the terms outlined in this Privacy Policy.

1. Information We Collect

a. Personal Information

Full name, age, gender and date of birth
Contact details (phone number, email address, postal address)
Government-issued identification details, where required for medical records
Emergency contact information

b. Health & Medical Information

Medical history, current health conditions and symptoms
Medications, allergies and prior treatments
Lifestyle information relevant to Ayurvedic assessment (diet, sleep, routine, etc.)
Diagnostic reports and prescriptions you choose to share

c. Website & Technical Information

IP address, browser type, device information and operating system
Pages visited, time spent on the website and referral sources
Cookies and similar tracking technologies (see Section 6)

d. Information from Social

Media & Messaging Platforms
Name and public profile information when you interact with our Facebook, Instagram or WhatsApp Business accounts
Messages, enquiries, comments and media you send to us through these platforms

2. How We Use Your Information

We use the information collected for the following purposes:

To provide Ayurvedic consultations, diagnosis and personalised treatment plans
To maintain accurate medical records and continuity of care
To communicate with you about appointments, follow-ups and treatment updates
To respond to your enquiries received via phone, email or social media
To improve our services, website experience and patient communication
To comply with applicable legal, regulatory and ethical obligations
To send informational or educational content — only where you have opted to receive it

3. Legal Basis for Processing

We process your information only where we have a lawful basis to do so — including your consent, the necessity to provide medical care, compliance with legal obligations, or our legitimate interest in operating and improving our clinic’s services.

4. How We Share Your Information

We treat your information as confidential. We do not sell, rent or trade your personal or health information. We may share it only in the following limited circumstances:

With our clinical team — treating Vaidyas, medical staff and support personnel who need the information to provide care
With trusted service providers — such as IT, hosting, communication and analytics partners bound by confidentiality agreements
When legally required — to comply with applicable laws, court orders or requests from regulatory authorities
In emergencies — to protect the vital health interests of a patient or another person
With your explicit consent — for any other purpose you authorise in writing

Your health data is never used for advertising. Any marketing communication we send (e.g., newsletters or wellness tips) is based only on contact information you have voluntarily shared with us and can be unsubscribed from at any time.

5. Data Security

We implement reasonable physical, technical and administrative safeguards designed to protect your information against unauthorised access, disclosure, alteration or destruction. Patient records are stored securely, access is restricted to authorised personnel, and digital systems are protected through encryption, access controls and regular audits.

However, no method of electronic transmission or storage is entirely secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Cookies & Tracking

Our website may use cookies and similar technologies to enhance your browsing experience, remember your preferences and analyse website traffic. You can control or disable cookies through your browser settings; however, doing so may affect certain website functionalities.

7. Third-Party Links

Our website and social media pages may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those external sites. We encourage you to review their privacy policies before providing any personal information.

8. Your Rights

Subject to applicable law, you have the right to:

Access the personal information we hold about you
Request correction of inaccurate or incomplete information
Request deletion of your information, where legally permissible
Withdraw consent for specific processing activities
Opt out of marketing communications at any time
Lodge a complaint with the appropriate regulatory authority

To exercise any of these rights, please contact us using the details provided in Section 11.

9. Retention of Information

We retain your personal and health information only for as long as necessary to fulfil the purposes outlined in this Policy, to meet our legal, accounting or reporting obligations, and to maintain medical records in accordance with applicable laws and professional guidelines.

10. Children’s Privacy

Our website and digital services are not directed at children under the age of 13. We do not knowingly collect personal information from children without parental or guardian consent. When a child is brought to our clinic for treatment, information is collected only through and with the consent of a parent or legal guardian.

11. Contact Us

If you have any questions, concerns or requests regarding this Privacy Policy or our data practices, please reach out to us at:

Rasayu Ayurved Clinic
Flat No. 1-2, 1st Floor, Shreevijay Apartments, Neelkamal Society,
Karvenagar, Pune – 411052, Maharashtra, India
Email: care@rasayuayurvedclinic.com
Phone: +91-20-2546 5886 · +91-86699 95886

12. Changes to this Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology or legal requirements. The updated version will be posted on this page with a revised “Last updated” date. We encourage you to review it periodically.